Integrated Journey Management can help Transition your NPS
You Deployed rNPS… Now What?
rNPS gives you a broad loyalty metric, but is it helping you drive real change? Many brands struggle to translate rNPS into actionable improvements and are now looking to tNPS for real-time insights.
But here’s the catch—tNPS alone isn’t enough. Without an integrated journey management strategy, feedback stays siloed, and critical insights are lost.
This article breaks down:
✅ Why rNPS isn’t delivering the value you need
✅ How tNPS, when embedded in journey management, drives action
✅ The role of journey analytics, orchestration, and omni-channel integration
✅ A retail banking case study on fixing customer pain points before they escalate